Terms and Conditions of Sale
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY. The terms
and conditions listed are considered Bell ATM's terms of sale
agreement. All users of our website and customers agree that access to
and use of this site and purchasing of our products are subject to the
following terms and conditions and other applicable law. If you do
not agree to the terms of sale agreement, please do not use our site or
purchase products with Bell ATM.
Our friendly and knowledgeable staff is eager to help you with
your ATM parts and Service needs. Please have the ATM Manufacturer's name and
the model number handy when you call. Please see our Tech Support Page if
you need help determining your make or model ATM.
Orders may be faxed, ordered on our web site, emailed to
Sales@BellATM.com or ordered by phone. A customer service representative will
contact by phone or email you within one business day of our receipt of your
Internet, email or fax order to give you stock status and shipping
At Bell ATM Service (Bell ATM), we will make every effort to
process and ship in-stock items on the same business day in which the order
is placed. Please note that orders received after 4 P.M. MT will be processed
the next business day.
If you require your order to be shipped overnight, the order
must be submitted by 4:00 p.m. MT. Overnight orders placed after 4:00 p.m. MT
will be subject to additional expedite fees determined at the time of order.
Bell ATM is not responsible for shipment delays due to carrier
issues, be they weather, equipment, personnel, or any other situations,
issues, or acts beyond the control of Bell ATM Service, Inc.
Orders for non-stock items may be dropped shipped from other
locations. Additional fees may be charged from the other location, and
minimum order quantities apply. A customer service representative will
contact you with the status of your order as soon as possible.
All shipments will include a handling fee to cover the costs of
packaging materials and associated labor.
in for Service and Repair:
Items should be accompanied by a description of the repairs
needed together with any other information that might help our service
department serve you better. Certain items may be available for a swap sale
in which a conforming previously refurbished part is sent out immediately in
exchange for a fixed sum and the receipt of a re-buildable conforming core.
Many people prefer the speed of such a transaction, which results in the
shortest down time possible. In this instance Bell ATM Service charges you
for the full value of the item sent out and then provides a credit when your
core is received and determined to be re-buildable.
Advance Exchange Repair Program:
For certain parts, Bell ATM Service Inc. offers an Advanced
Exchange program where repaired parts are sold at a flat rate with ground
freight included to the "lower 48 states" on both the shipment and return of
the repairable core part from the customer.
In the event the core is not returned with 14 calendar days of the
original order, the full list price of the part plus all freight costs will
be charged to the customer. The
returned part must be complete and not missing any major components, or the
customer will be charged the full list price of the part plus all freight
Items received at Bell ATM Service, Inc. for repair will not be
sent to the Service Department until the customer has submitted a form of
payment to the Customer Service Department.
If a credit card or other form of payment has not been provided when
the item is received, processing of the repair will be delayed until the
Customer Service Department contacts the customer and receives payment
are subject to shop supplies and disposal fees in addition to standard repair
As they become
available, Bell ATM Service, Inc. purchases and sells used ATMs, assemblies
and parts. After a thorough inspection and refurbishment process, these units
are made available to our customers at bargain prices. Used at Bell ATM
Service, Inc. never means used-up and every part is backed by our Bell ATM
Service, Inc. 180 day repair or replacement warranty (excluding NCR and
Diebold parts offering a limited warranty of up to 30 Days on new and
refurbished financial ATM Parts.) Used
item availability is indicated on our web site where appropriate. For the latest information on the
availability of used units, or to sell your used ATMs or ATM parts, please
contact a Bell ATM Service, Inc.
customer representative by phone, toll free 1-888-772-1990
When Bell ATM
Service, Inc. is low on a product, out of stock or does not carry a certain
product that a customer needs, sometimes they will drop-ship orders. Bell ATM Service, Inc. carries the
manufacturer warranty on all drop-shipped parts unless otherwise noted. Bell ATM Service, Inc. also has a $40.00 minimum order amount for drop-ship
of our customers choose to pay for their purchases by credit or debit card,
but other payment options including ACH (Bank Transfers though the Automated
Clearing House), wire transfers, and PayPal payments are available for
customers preferring the ease and cost savings of these methods. In addition,
pre-payments by Certified or Company check are accepted, but may incur
waiting times to verify funds.
Customers may also apply for NET terms by filling out our "Net
Terms Credit Application." NET terms applications take an average of 1-2
weeks to process. While they are being process customers must still pay by
credit card, ACH or wire.
30 terms are available upon management approval only.
As the authorized
cardholder, you grant Bell ATM Service, Inc. permission to charge the credit
card provided, for purchases made by you, or your designees. This authorization will remain in effect
until revoked by you in writing. Credit card numbers will be stored off-site
on a PCI approved server, and not kept on-file at Bell ATM Service, Inc. offices.
Bell ATM no longer has a "box and hold for payment" policy. Payment is due at the time repairs are
completed or product is available (Except for "Net" terms customers). Payment must be available at the time of
order, or in the case of repairs, on the day the repair is complete. Credit/Debit Card transactions that are
declined, and any NSF ACH or check transactions, will be subject to a $35.00
fee. There will be an extra fee of $10/transaction
to contact the customer before charging their card or initiating an ACH
transaction, and an additional $10/day fee if the customer cannot be reached
to approve payment.
Items repaired and not paid for within 30 days of the repair
completion will be considered abandoned and will be liquidated.
Any items paid for but not picked up or shipped within 5
business days will be subject to a minimum storage charge of $25/month,
unless special arrangements have been made in advance. Customers may not pay with cards that are
not in their name, i.e. their customer's credit or debit card. Customers must
pay with credit cards and other payment options with accounts that they are
account holders on. In the event that a customer requests payments from their
customer directly to Bell ATM Service, a separate account for that customer must be
Bell ATM Service, Inc. prides itself on helping our customers
order the right part the first time and for providing service after the
sale. Nonetheless, ultimate
responsibility for ordering the correct part remains with the customer. Free tech support is limited to ordinary
and customary phone support regarding the purchased part, to the customer
making the purchase, and limited to a reasonable period of time thereafter. The customer will be required to provide
the sales order number and serial number of the subject part before any tech
support can be provided. This tech
support does not include programming, training,"over-the-phone" installation
or other activities outside the specific performance of the purchased part.
Customers whose accounts are delinquent are not eligible for Tech Support.
As a benefit to our loyal customers, Bell ATM will award one (1)
Technical support credit, valid for one call up to 30 minutes, for every $5,000
in non-machine purchases and parts repairs per quarter. Credits will be
calculated and awarded on a quarterly basis.
Credits have no cash value and cannot be redeemed for any other item
More extensive, in depth or non-purchase related support
questions can be handled by our service department on a fee basis. If there
is a purchase initiated during the call that is greater than the cost of the
Technical Support session, the amount charged on the session will be credited
toward the order. Please call a Bell ATM Service, Inc. customer service
representative if you feel you would benefit from this service.
Bell ATM Service, Inc. carries the manufacturer's warranty on
all new parts. The Bell ATM Service, Inc. warranty on used or refurbished
parts and assemblies is 180 days from the date of purchase, excluding ATM
machines, NCR and Diebold parts which offer up to a 30 day warranty on new or
refurbished parts and assemblies. The Bell ATM Service, Inc. Warranty on
customer units that have been repaired in house is 180 days from date of
return, excluding NCR and Diebold repairs which offer up to a 30 day
(NOTE: Some items are sold as "Dead-On-Arrival" (DOA) warranty
ONLY. These items are only warrantied "out of the box." Products listed as "DOA warranty" are not warrantied should they fail in the course of normal
service after initial installation.)
If any part sold by Bell ATM Service, Inc. should fail in the
course of normal service during that time, Bell ATM Service, Inc. will repair
or replace it, at its discretion, at no charge. Bell ATM Service, Inc.
provides free ground outbound shipping on warranty exchanges. Any other
shipping will be solely at the customer's cost. Bell ATM is not responsible for any
customer costs, including but not limited to: labor, lost revenue,
transportation, service calls, etc. Please
fill out the Customer Return Information Sheet found here on our site, and
enclose it with the return. The replacement part will be shipped promptly
upon its receipt.
Bell ATM Service, Inc. endeavors to treat each customer with
fairness, but it reserves the right to refuse to warranty damage caused by
abuse, neglect, or improper handling or installation. Bell ATM Service, Inc. does
not provide advanced warranty replacements.
Bell ATM does not warrant fitness for purpose.
Items being returned to Bell ATM Service other than those
exchanged under warranty are subject to a 20% restocking fee and applicable
shipping charges. Items received that are not in salable condition will be
returned without refund.
Bell ATM Service does not offer any warranty other than
those described above. Bell sells its parts and services to those individuals
in the ATM industry and makes no warranty, express or implied, as to the
merchantability or fitness for purpose of any item sold.
Use of Site
Bell ATM Service, Inc. does not and cannot review all communications and
materials posted to, or created by users accessing the site, and is not in
any manner responsible for the content of these communications and materials.
You acknowledge that by providing you with the ability to view and distribute
user-generated content on the site, Bell ATM Service, Inc. is merely acting
as a passive conduit for such distribution and is not undertaking any
obligation or liability relating to any contents or activities on the site.
However, Bell ATM Service, Inc. reserves the right to block or remove
communications or materials that it determines to be (a) abusive, defamatory,
or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a
copyright, trademark or; other intellectual property right of another or (d)
offensive or otherwise unacceptable to Bell ATM Service, Inc. in its sole
You agree to indemnify, defend, and hold harmless Bell ATM Service, Inc., its
officers, directors, employees, agents, licensors and suppliers (collectively
the "Service Providers") from and against all losses, expenses,
damages and costs, including reasonable attorneys' fees, resulting from any
violation of these terms and conditions or any activity related to your
account (including negligent or wrongful conduct) by you or any other person
accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Bell ATM Service,
Inc. may link to sites operated by third parties. However, even if the third
party is affiliated with Bell ATM Service, Inc., Bell ATM Service, Inc. has
no control over these linked sites, all of which have separate privacy and
data collection practices, independent of Bell ATM Service, Inc. These linked
sites are only for your convenience and therefore you access them at your own
risk. Nonetheless, Bell ATM Service, Inc. seeks to protect the integrity of
its web site and the links placed upon it and therefore requests any feedback
on not only its own site, but for sites it links to as well (including if a
specific link does not work).
Terms of Sale Agreement:
CERTIFY THE FOREGOING INFORMATION TO BE TRUE AND CORRECT. I/WE HAVE BEEN ADVISED OF THE TERMS OF SALE
AND UNDERSTAND THAT A SERVICE CHARGE OF 1.5% CAN BE MADE ON ANY INVOICE OLDER
THAN 30 DAYS, A MAXIMUM OF 18% ANNUALLY.
dispute or claim arising out of or relating to these Terms & Conditions
shall be finally determined and settled by private arbitration. Judgment upon the award rendered by the
arbitrator(s) shall be final, binding and non-appealable, and may be entered
in any court of competent jurisdiction. Any award rendered by the arbitrators
shall be accompanied by a written opinion giving the reasons for the award.
The expenses of arbitration shall be borne equally by the parties to the
arbitration, provided that each party shall pay for and bear the cost of its
own experts, evidence and legal staff. These Terms $ Conditions shall be
construed, interpreted and enforced in accordance with the laws of the State
of Colorado. The jurisdiction and venue for any legal proceeding to interpret
or enforce this Agreement shall be in Arapahoe County, Colorado.
By using our site
and/or purchasing our products you agree to these terms of sale agreement. If
you do not agree, do not use the site or purchase product or service from